Contact Us
Ready to discuss your pallet needs? We're here to help. Reach out today!
Email Us
[email protected]
24-48 hour response
Visit Us
6101 State Rd.
Philadelphia, PA 19135
Business Hours
Emergency services available 24/7 for existing customers
Get Your Free Quote Today!
Fast Response: We'll get back to you within 24 hours
Best Prices: Competitive rates guaranteed
Expert Service: 15+ years of experience
Join hundreds of satisfied customers in Philadelphia who trust us with their pallet needs.
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Fast Response Time
We understand that time is critical in the logistics and supply chain industry. When you reach out to Philadelphia Pallets, you're not just submitting a form into the void. Our dedicated customer service team monitors all incoming inquiries throughout business hours and strives to respond to every email within 24 hours on business days. For urgent requests, our phone line connects you directly to knowledgeable staff who can provide immediate quotes, check inventory availability, and schedule same-day deliveries when needed. We've invested in robust communication systems that ensure your messages reach the right team member quickly. Whether you're inquiring about pricing, requesting a custom solution, or need emergency pallet delivery, our commitment to responsiveness means you can count on timely communication. For existing customers with ongoing service agreements, we offer priority response times and dedicated account managers who become familiar with your specific needs and preferences.
Expert Consultation
Choosing the right pallet solution can be complex, especially when balancing quality, cost, and operational requirements. That's why we offer complimentary consultation services to help you make informed decisions. When you contact us, our experienced team takes time to understand your specific situation including your products, handling equipment, storage methods, and shipping destinations. We ask detailed questions about weight requirements, stacking needs, and frequency of use to recommend the optimal grade and size. For larger operations, we can conduct on-site evaluations where our specialists visit your facility to assess your pallet management processes and identify opportunities for improvement. This might include analyzing your current pallet flow, evaluating damage patterns, and recommending preventive measures. We also provide education about industry standards like ISPM-15 certification requirements for international shipping, helping you navigate compliance issues. Our goal is to become a trusted advisor, not just a vendor, ensuring you have the information needed to optimize your pallet investment.
Visit Our Facility
We welcome customers to visit our Philadelphia facility to see our operations firsthand and inspect our pallet inventory. Located at 6101 State Road in Philadelphia, our yard features organized sections for each pallet grade, making it easy to compare quality levels and see exactly what you'll receive. During your visit, our staff can walk you through different pallet types, demonstrate our grading criteria, and show you our repair and recycling processes. This transparency helps build confidence in our products and services. Our facility includes ample free parking and easy truck access, making it convenient for customers who want to pick up orders personally. We also maintain a comfortable office area where we can discuss larger projects, review samples, and finalize agreements. While walk-ins are welcome during business hours, we recommend calling ahead for detailed consultations so we can ensure the right team members are available to address your specific questions. For companies considering long-term partnerships, facility tours provide valuable insight into our capabilities and commitment to quality.
Find Us
1234 Industrial Way, Philadelphia, PA 19123
Open in Google MapsAmple free parking available
Easy truck access
ADA compliant facility
Frequently Asked Questions
Answers to common questions about our pallet services, products, and processes.
What is the fastest way to get a pallet quote?
Submit the contact form with quantities, grades, and delivery location. Most quotes are returned the same business day.
Do you offer phone support outside business hours?
We monitor calls and email after hours for urgent delivery or pickup needs and will respond as quickly as possible.
Can I schedule a site visit?
Yes. We can visit your facility to understand pallet flows, storage constraints, and recommend the right program.
Where is your facility located?
You can visit us at 1234 Industrial Way, Philadelphia, PA 19123. Loading dock access and parking are available.
Do you accept walk-in pallet sales?
Walk-ins can be accommodated with a quick call ahead to confirm inventory and loading availability.
How should I prepare for a pallet pickup?
Please stage pallets near loading or dock doors, note quantities and grades, and clear access for our truck.
Can I change or cancel a scheduled delivery?
Yes. Contact us as soon as possible to adjust your delivery window so we can re-route our fleet efficiently.
Do you provide proof of recycling?
We can document pounds diverted and recycling activity for your sustainability reporting upon request.
Which counties do you service from this location?
We ship across Philadelphia, Bucks, Montgomery, Delaware, and Chester counties, with regional options on request.
What information should I include in my first message?
Share the pallet grades you want, quantities, delivery address, timing, and any special requirements like heat treatment.